Refund policy

📦 Return & Refund Policy

At Ayuroop – Essence of Pure Ayurveda, we strive to provide high-quality natural skincare products. If you are not fully satisfied with your purchase, we’re here to help.

🔄 Return Policy

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unopened, and in the same condition as received
The item must be in its original packaging
A valid receipt or proof of purchase is required

To initiate a return, please contact us at:
📧 infoayuroop@gmail.com

Returns should be sent to:
[INSERT YOUR RETURN ADDRESS HERE]

Important: Returns without prior approval will not be accepted.

🚫 Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

Opened or used skincare / personal care products
Items purchased during sale or discount
Gift cards
Custom or personalized products (if any)

⚠️ Damaged / Wrong Products

Please check your order upon delivery. If you receive:

A damaged product
A defective item
A wrong product

We will review the issue and provide a replacement or refund.

🔁 Exchanges

We do not offer direct exchanges.
To get a different product, please:

Return the item (if eligible)
Place a new order separately

🚚 Return Shipping

Customers may need to bear the return shipping charges
Shipping charges are non-refundable
In case of damaged or incorrect products, we will cover the shipping cost

💸 Refund Policy

Once we receive and inspect your return, we will notify you of the status
If approved, the refund will be processed within 7–10 business days
The amount will be credited to your original payment method

💡 Note: It may take additional time for your bank or payment provider to process the refund.

If you haven’t received your refund after 15 days, please contact us.

📩 Contact Us

For any return or refund queries, feel free to reach out:

📧 infoayuroop@gmail.com

🌿 Note

As our products are natural and skincare-based, we maintain strict hygiene standards. We recommend reviewing product details carefully before purchase.

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